Yesterday I was planning a trip to Southampton from Whitehill by public transport, so I thought I would investigate using the new Rail Link bus service provided by East Hampshire District Council. I remembered that it had been reported in the “Bordon Herald” that the timetable could be found on East Hampshire Council’s website at www.easthants.gov.uk. I went to the website and could find nothing from their “home page”. I tried using the “search this site” links from the home page. These search links had technical problems. I tried an alphabetical browse through council services… there was nothing about the bus listed under Whitehill, Bordon, Liphook, “rail link” or bus. After about 20 minutes of searching I found a community news feed. The last item on this feed was about the new bus service. This eventually led me to a hyperlink to the timetable.
So, in a spirit of cooperation: the news feed led to this page http://www.easthants.gov.uk/ehdc/community.nsf/webpages/8.93+Rail+Link+Service. The timetable itself is at http://www.easthants.gov.uk/ehdc/community.nsf/0/538C7BA936AD54918025762C0048DC9E/$File/Timetable.pdf. So that’s nice and easy to find now.
I have taken the liberty of using an online service to shorten the first of these hyperlinks for ease of use. You may prefer to type http://tinyurl.com/ykncg5r into your preferred web browser in order to visit the description of the service and link to the timetable.
I have reported the failed website search to the East Hampshire “Contact Us” service. So it may – in due course – get fixed. The bus service itself may well be failing to attract customers if it is not easy to find out where and when it runs.
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