Ovi Suite for Nokia 5800 'phone

I have had major grief today with the new version of Nokia's PC suite for their mobile phones. It is now called the Ovi Suite 2.0 but the name change is nothing compared to the software itself.

I installed it okay but then it wouldn't actually sync anything much - eventually it managed to do my calendar from Outlook but that was it. This required me to keep unplugging the USB lead over and over again.

I did some online research which suggested uninstalling the Ovi Suite, and the old PC Suite, then running the PC Suite cleaner utility, then running ccleaner, then rebooting, then re-installing the software. That didn't help.

I then tried running the software "As Administrator" - that didn't help either.

Further research suggested that you needed to have the latest software in your phone. My phone was on version 21.0.025 but the Nokia web site said the latest for my phone was 31.0.101. Online reviews said the version 31 was much better and less "buggy".

Now my Nokia Software Update Utility stopped working recently as there had been an update to it. Whenever I tried to run the Utility it tried to update to the latest version of the Software Update Utility. Then it would give me an error as I was using Windows 7. It helpfully did not allow me to download the software to run it. I tried doing the update check over the air but of course T-mobile do not support that.

Eventually I found the Nokia Software Update Utility latest version on their web site and downloaded it. I was now able to "tell" it to run in compatibility mode for Vista (SP2) and got it installed. It was then able to run and told me that I was on the latest version of software for my phone.

More research told me that version 31 had been released in Europe - but not in the UK.

I then uninstalled the Ovi suite again, ran Ccleaner to remove any stray junk and then reinstalled the "old" PC Suite. This is now running just fine.

So several hours pratting around and all I achieved was getting the Nokia Software Update Utility to work on Windows 7.

My view of Nokia has gone down several pegs too. Fine, they can not test every combination of software and phone model in every language but their web site should know not to tell me about a software release that is not valid for my jurisdiction yet. Ideally it should tell me WHEN it will be available though. They do offer a facility to register to receive emails or SMS messages when updates are available - that takes you round and round in circles too.

Equally, they should not prevent software from installing on more current operating systems - or they should be much quicker at testing for issues with new versions of Windows. Windows 7 Beta has been available for months - the final release was issued weeks ago. There is no excuse for this failure.

Their new Ovi Suite version 2.0 is also badly executed. If it requires a software update on the phone then it should bundle that as part of the upgrade or tell you before doing the install.